ALL customers who wish to return any purchased product(s), please kindly fill in the contact form here. Customers are to fill in the order number, order date and the product(s) that they wish to exchange.
Customers are only allowed to make exchanges and file for returns, within the 7 days of receiving the product(s).
ALL returning item(s) are to be in its ORIGINAL conditions to qualify for returns and refunds. If you have received any wrong, damaged, expired or faulty product(s), please do not open the product(s). Once the product(s) is opened or used, customer(s) is unable to ask for returns or refunds.
Please take note of the following criteria of returns and refunds.
VIRVICI DOES NOT ACCEPT and entertain the following type of situations and customers:
- Customers who changed their mind due to the lack of expertise for the use of product(s).
- Customers who changed their mind due to the wrong colour choice.
- Customers who bought the wrong item(s) due to own personal carelessness.
- Customers who wish to exchange item(s) bought from other shops/platforms/website/countries except from VIRVICI website.
- Customers who have opened the product(s) and used it.
- Customers who dislike or unhappy after using the product(s) purchased.
- Delivery issues such as natural disaster, rain, delay or lost. If the package is lost during the process of delivery, customers are to contact the shipping service provider.
- Delivery carton box or item(s) packaging box is folded, pressed or damaged during delivery. During delivery, there might be unknown circumstances that causes such issue. We are sorry that we are not unable to guarantee that neither the delivery carton box nor the packaging box will be in its 100% perfect state upon received.
- Customers who wish to exchange the product(s) after 7 days of delivery or after 14 days since the placement of order.
VIRVICI ACCEPTS returns and refunds due to the following:
- Wrong item(s) sent by VIRVICI team.
- Missing item(s) from the package that VIRVICI team sent
- Damaged or faulty item(s) from VIRVICI
- Expired item(s) from VIRVICI
All returns and refunds are at VIRVICI’s discretion.
What is the return/exchange procedure?
If you believe that your product(s) ordered are faulty or damaged or you wish to return them for other reasons, please kindly contact us through the contact form as soon as possible. Our customer service officers may ask for pictures and details from you. You could also provide us with as much pictures and details of the product(s) you would like to return to us right from the beginning.
Faulty or damaged products will be closely examined by our product team and we will contact you within 48 hours of receipt of products for a resolution. If the product is deemed faulty or damaged, VIRVICI will provide a full refund of the mentioned product except for the shipping charges.
Our returns policy only covers product(s) purchase from VIRVICI website (www.virvici.asia). We do not accept any request for refunds or returns for product(s) that has been used or purchase from other platforms, websites or shops. Customers are to provide order number and order date for verification. Our customer service officers might ask for more verification in order to confirm the product originality.
Will my postage charges be refunded?
Please take note that all RETURN shipping costs are paid by the customer who wish to return the products and we are unable to refund the original order shipping charges since the delivery has been made.
What happens if I am unhappy with the product I purchase or I change my mind?
We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.
However, customer who changed their mind after purchasing an item can ask for a refund within 24 hours from time of purchase, provided the item(s) have not been shipped out. Please note that the refunded amount will not be refunded in cash or money form. VIRVICI will refund the invoice amount to the customers member account in credit term.
How long does it take to receive my refund/new items?
If refunds are granted, we will make the refund for the price you have paid for the product(s) exclude delivery charge within 30 days of your original notification that you would like to return the goods. Refunds will be made to your PayPal account or the original debit/credit card used for your order.
Please take note that we will not accept goods that we reasonably believe have been opened or used. In such circumstances, we will notify you that no refund will be given and we will not be responsible for arranging the re-delivery.