All international orders will be by DHL or JNT or Aramex.
Singapore orders will be either by JNT or Ninja Van or Singpost.
Indonesia orders will be JNE or LTH.
WHEN WILL ORDERS BE SHIPPED OUT?
All orders will be shipped out during weekdays (Monday to Friday) only.
Some items may not be able to ship to certain countries.
WHEN WILL I GET MY STUFF?
Depending on the region and countries you are in, the shortest will be in 2 days and longest will be in 14 days after you have received the shipped out notice/email. For PRE-ORDER items it may get up to 120 days to reach you if the pre-order period takes longer.
WILL I BE ABLE TO TRACK MY ORDERS?
Yes! You will be able to track your orders through the tracking number provided in the email.
CAN I COMBINE MY MULTIPLE ORDERS?
Unfortunately, at this moment we do not offer such service as combining of orders.
CAN I SHIP MY ORDER TO MULTIPLE LOCATIONS?
We aren’t able to split your order and ship into different locations.
If you wish to ship items to different locations, please place a separate order for each shipping address.
CAN I CHANGE MY ADDRESS AFTER PLACING ORDER?
Currently, we are unable to change address once you have made the payment and the order is being processed.
MY COUNTRIES AREN’T LISTED
We apologize for the disappointment and inconvenience caused. We aren’t able to ship to all the countries on Earth due to many uncontrollable reasons. We appreciate your interest in VIRVICI.
DO I HAVE TO PAY CUSTOMS FEES?
All shipping charges that was shown and charged are not inclusive of customs fees (duties, taxes and etc) of your own country. Custom fees may be charged upon delivery or entrance into your country in order to acquire your order.
We are unable to mark as “gifts” or any other remarks to avoid custom fees of your own country.
We are unable to issue any refunds for the product(s) costs, shipping charges or the custom fees should you be in the situation of refusing to pay for the custom fees of your own country.
In VIRVICI, we have no ways to estimate your country custom fees. Should you want to know more, please contact your country or local custom office for more information.
WHY CAN’T I FILL IN MY ADDRESS IN OTHER LANGUAGES?
We are regret to tell you that, our system only allows English address input. Any other languages input will be disregarded or caused an error. Please kindly check your address when you place an order.